Patients and Visitors

Customer Service

While you are staying at ALMH, we want to make sure your experience is as comfortable as possible — both physically and emotionally. Our employees are trained to help you – from our admissions staff to our nurses, physicians and specialists to our professionals adept in pain management, pastoral care, patient rights, social services and more.

If you have any requests, please contact our Customer Service/Patient Experience Department.


8 a.m. - 4:30 p.m. at 217-605-5000

Evenings or Weekends

Please call 217-605-5156 and ask for House Supervisor

Hospital Complaint Procedures

If you have a complaint about this hospital, please discuss it with the administrator or the person this hospital has designated to handle patient-related complaints. In this hospital, please contact the Administration Department at: 217-605-5000. Or in writing at this address: 200 Stahlhut Dr., Lincoln, IL 62656 .

If you are unable to resolve your complaint in this manner, contact the Illinois Department of Public Health's 24-hour, toll-free Central Complaint Registry at: 800-252-4343. The TTY (hearing impaired use only) number is 800-547-0466. Or you may write to the Department at the following address: Illinois Department of Public Health, Central Complaint Registry, 525 W. Jefferson Street, Springfield, IL 62761-0382.

Joint Commission on Accreditation of Healthcare Organizations Public Notice

The Joint Commission standards deal with organizational quality of care issues and the safety of the environment in which care is provided. Anyone believing that he or she has pertinent and valid information about such matters is encouraged to contact:

Alyssa Schmidt, MSM, CLSSBB
Director of Compliance and Medical Staff Affairs
200 Stahlhut Dr.,
Lincoln, IL 62656
Phone: 217-605-5003
Fax: 217-732-7481

If the issue is not resolved, individuals may contact The Joint Commission at:

Division of Accreditation Operations
Office of Quality Monitoring
Joint Commission on Accreditation of Healthcare Organizations
One Renaissance Boulevard
Oakbrook Terrace, IL 60181

Illinois Hospital Report Card Act

In accordance with the Illinois Hospital Report Card Act [210 ILCS 86] the public has the right to access Abraham Lincoln Memorial Hospital nurse staffing information. Request for nurse staffing information can be made in person between the hours of 8:00 a.m. to 4:30 p.m., Monday through Friday at the ALMH Human Resources Department located at 200 Stahlhut Dr., or by calling the Human Resources Department at 217-605-5011.