Patient Concerns & Suggestions
Hospital Complaint Procedures
If you have a complaint about this hospital, please discuss it with the administrator or the person this hospital has designated to handle patient-related complaints. In this hospital, please contact the Customer Service Department at: 217-732-5060. Or in writing at this address: 200 Stahlhut Drive, Lincoln, IL 62656.
If you are unable to resolve your complaint in this manner, contact the Illinois Department of Public Health’s 24-hour, toll-free Central Complaint Registry at: 800-252-4343. The TTY (hearing impaired use only) number is 800-547-0466. Or you may write to the Department at the following address: Illinois Department of Public Health, Division of Health Care Facilities and Programs, 525 W. Jefferson Street, Springfield, IL 62761-0382.
Joint Commission on Accreditation of Healthcare Organizations Public Notice
Joint Commission standards deal with organizational quality of care issues and the safety of the environment in which care is provided. Anyone believing that he or she has pertinent and valid information about such matters is encouraged to contact:
Barb Kline, Director of Quality & Safety
200 Stahlhut Drive
Lincoln, IL 62656
If the issue is not resolved, individuals may contact the Joint Commission at:
Division of Accreditation Operations
Office of Quality Monitoring
Joint Commission on Accreditation of Healthcare Organizations
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Illinois Hospital Report Card Act
In accordance with the Illinois Hospital Report Card Act [210 ILCS 86] the public has the right to access ALMH nurse staffing information. Request for staffing information can be made in person between the hours of 8:00 A.M. to 4:30 P.M., Monday through Friday at the ALMH Human Resources Department located at 200 Stahlhut Drive in Lincoln, Illinois, or by calling the Human Resources Department at (217) 605-5011.