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Abraham Lincoln Memorial Hospital
Patient Guide | Patient Concerns & Suggestions

ALMH Patient Guide

 

Patient Concerns & Suggestions

Hospital Complaint Procedures

If you have a complaint about this hospital, please discuss it with the administrator or the person this hospital has designated to handle patient-related complaints. In this hospital, please contact the Customer Service Department at: 217-732-5060. Or in writing at this address: 200 Stahlhut Drive, Lincoln, IL 62656.

If you are unable to resolve your complaint in this manner, contact the Illinois Department of Public Health’s 24-hour, toll-free Central Complaint Registry at: 800-252-4343. The TTY (hearing impaired use only) number is 800-547-0466. Or you may write to the Department at the following address: Illinois Department of Public Health, Division of Health Care Facilities and Programs, 525 W. Jefferson Street, Springfield, IL 62761-0382.

Joint Commission on Accreditation of Healthcare Organizations Public Notice

Joint Commission standards deal with organizational quality of care issues and the safety of the environment in which care is provided. Anyone believing that he or she has pertinent and valid information about such matters is encouraged to contact:

    Barb Kline, Director of Quality & Safety

    200 Stahlhut Drive
    Lincoln, IL 62656
    Phone: 217-732-5060
    Fax: 217-732-7481

If the issue is not resolved, individuals may contact the Joint Commission at:

    Division of Accreditation Operations
    Office of Quality Monitoring
    Joint Commission on Accreditation of Healthcare Organizations
    One Renaissance Boulevard
    Oakbrook Terrace, IL 60181

Illinois Hospital Report Card Act

In accordance with the Illinois Hospital Report Card Act [210 ILCS 86] the public has the right to access ALMH nurse staffing information. Request for staffing information can be made in person between the hours of 8:00 A.M. to 4:30 P.M., Monday through Friday at the ALMH Human Resources Department located at 200 Stahlhut Drive in Lincoln, Illinois, or by calling the Human Resources Department at (217) 605-5011.

Abraham Lincoln Memorial Hospital  |  200 Stahlhut Drive, Lincoln, Illinois 62656  |  217-732-2161  |  866-967-ALMH